General V.V. Policy

It is the responsibility of the consumer to thoroughly read product descriptions. Information in product descriptions may include if applicable: brand, item condition, tagged size, measurements, additional details (such as but not limited to variant options). The consumer must thoroughly view product photos alongside reading product descriptions. Photos of products typically include but are not limited to nor required to show: the front, back, applicable brand tags, close ups of notable details, close ups noting relevant conditions.

Vintage Vortex does not accept returns or refunds in-store or online with limited exceptions at our discretion. Before applicable refunds for online consumers are processed, alternative resolutions may first be offered, such as but not limited to:

  1. If the consumer accepts new relevant information about the product(s) when communicated with and accepts to continue with the transaction.
  2. If repairs are able to be made within reason for both The Vintage Vortex and the consumer
  3. If substitute product(s) may be offered and accepted by the consumer in place of initially purchased product(s). 

Exceptions that warrant a refund are made during any of the following:

  1.  The occurred faults of any persons employed at the Vintage Vortex such as proven inaccuracies with product listings not alerted to the customer before or at the time of purchase
  2.  Accidental purchases made by the online consumer so long as the consumer reaches out to Vintage Vortex relative to the platform used for purchase within an hour of the occurred transaction.
  3. Vintage Vortex’s inability to complete a transaction.

Companies such as but not limited to Google, Bing, Yahoo, Duck Duck Go, Etsy, Ebay, Poshmark, Depop, Mercari and so forth are not owned by Vintage Vortex. Utilization of those companies' search engines and search filters are at the discretion of the consumer and may not accurately represent Vintage Vortex’s products. Due to this, the consumer must thoroughly read descriptions and view photos to ensure awareness of the product being purchased. Likewise, descriptions must be read and photos viewed when utilizing Vintage Vortex webpage’s search bar and filters in the case of inaccuracies, as search filters are in place to organize and streamline the browsing process and are not inherently representative of the product itself whereas products’ descriptions are intended to accurately represent the product depicted. Additionally, the Vintage Vortex cannot be held liable for any persons or company impersonating the Vintage Vortex to generate sales. It is at the discretion of the consumer to purchase directly from the Vintage Vortex's website (vintagevortex.shop) or from Vintage Vortex's official shop page on established resale platforms such as Etsy.

EU V.V. Policy

Vintage Vortex shall hold to its general policies, making modifications only when necessary to obey EU consumer legal policies. In the case a refund is mandated by the EU the following requirements must be met:

  1. Consumers must contact Vintage Vortex in a clear manner to make known of an EU mandated refund as outlined by their legal specifications for the refund process to begin.
  2. Consumers must pay for return shipping. This may be deducted from the refunded total for ease of transaction if applicable.
  3. Purchased item(s) must be returned in the same condition as it left the Vintage Vortex. The item(s) must not have been used by the consumer in any way, damaged, nor undergone a laundering process as it may have caused damage to textiles that require specialized care.
  4. Purchased item(s) must be carefully packed so as to not cause damage during transit. Certain garments may need to be packed in particular methods to ensure its preservation due to but not limited to their textiles, interfacing, and appliques. 

Once the refunded item(s) is/are returned to Vintage Vortex and an employee ensures the conditions listed above are met, the refund shall occur.

In the case the purchased item(s) is/are not returned in the initial condition upon departing Vintage Vortex, a full refund shall not occur. Partial refunds are at the discretion of Vintage Vortex but not a mandated requirement as failure to follow the policy’s guidelines. 

Due to the nature of vintage products being (typically but not always) one-of-one products and not manufactured with a partnered company as reproductions, there are no guarantees or warranties offered with the products sold by Vintage Vortex, aligning with typical policies when purchasing vintage and antique items. Because of such, the natural aging of using vintage products is deemed as-is and it is the responsibility of the consumer to conduct thorough research necessary to correctly take care of vintage garments relative to their age, textiles and so forth. Consumers may reach out to the Vintage Vortex and request information or advice on caring for vintage garments but any advice given by any persons employed at the Vintage Vortex does not replace research to be conducted by the consumer. Care for garments and items after the time of purchase is ultimately in the hands of the consumer. Vintage Vortex cannot be held liable any time after the time of purchase for the natural aging of products or if improper care causes damage or accelerates aging to the products.

Discretion

All of the Vintage Vortex’s policies are subject to change to align with newly implemented and prospective legal guidelines set forth by the U.S. and the EU. Consumers are subject to any new policy changes necessary to follow ever-changing legal guidelines. Policy changes shall be made known to the consumer via the updated policy page on vintagevortex.shop as promtly able.